Client Satisfaction Survey Form 2024 – Skylinegreen

As part of our Quality Management System, we would appreciate your time in completing this short survey.
This will help us understand how we performed on your project and where we may need to improve.
We constantly aim to improve all of our service to you and your feedback is important to us.

Client Satisfaction Survey

Project name

Site address

Date:

On a scale of 1-10, how would you rate the following?

Project team customer service and deliverance

1 2 3 4 5 6 7 8 9 10 Not Applicable

Project team communication skills

1 2 3 4 5 6 7 8 9 10 Not Applicable

Overall management of the project (all staff)

1 2 3 4 5 6 7 8 9 10 Not Applicable

Site manager/supervisor's quality
and care to the site/buildings.

1 2 3 4 5 6 7 8 9 10 Not Applicable

Overall how would you rate the cleanliness of the site.

1 2 3 4 5 6 7 8 9 10 Not Applicable

Overall how would you rate the behaviours all contractors on site.

1 2 3 4 5 6 7 8 9 10 Not Applicable

General type and quality of products supplied.

1 2 3 4 5 6 7 8 9 10 Not Applicable

Overall quality of workmanship.

1 2 3 4 5 6 7 8 9 10 Not Applicable

Please rate your satisfaction with regards to the programme of works.

1 2 3 4 5 6 7 8 9 10 Not Applicable

How well did we work with others (inhouse contractors / IT / furniture move etc)

1 2 3 4 5 6 7 8 9 10 Not Applicable

Please rate the quality of RAMS and associated H&S documentation.

1 2 3 4 5 6 7 8 9 10 Not Applicable

Overall site set up, safety and awareness.

1 2 3 4 5 6 7 8 9 10 Not Applicable

Please rate the overall quality of information provided.

1 2 3 4 5 6 7 8 9 10 Not Applicable

Overall satisfaction in dealing with any snagging items.

1 2 3 4 5 6 7 8 9 10 Not Applicable

Quality of completion documentation provided.

1 2 3 4 5 6 7 8 9 10 Not Applicable

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